Residents and staff members have the right to file a grievance against a staff member. Residents have the right to a supportive living environment without fear of retribution.
Residents and staff members have the right to a supportive living environment without fear of speaking out about their rights.
- If a resident or a staff member has a grievance complaint against staff, a volunteer or a Board member, they should submit the complaint in writing to either the Owner. If the complaint is against the Owner, then the complaint should be filed with FARR. A grievance complaint may be filed if the resident, staff, or volunteer feel that their rights were violated by discrimination, sexual harassment, or treatment that was not consistent with the Policies and Procedures of NewLife Recovery Resources.
- Grievances will be addressed by the Owner within 48 hours. If grievance filed directly with FARR, confirm grievance by contacting FARR at farronline.com or call 561.299.0405. The person with whom the complaint was filed (Owner/FARR) will then meet with the person who filed the grievance to attempt to resolve the situation.
Grievance forms can be found in the home in a designated location and/or file directly through the FARR website. There is no expiration date to filing a grievance.
If a solution cannot be found that is satisfactory to the person who filed the complaint, they may contact the Florida Association of Recovery Residences (FARR) and initiate further action.